Refund Policy
A legal disclaimer
We take great care in packaging our products to ensure they reach you in perfect condition. If your order is damaged, incorrect, or defective, please contact us within 14 Days of receiving your order for a replacement or refund.
We do not accept returns for products that have been opened or used unless they are defective. Due to hygiene and safety reasons, once a product is opened, it cannot be returned.
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Refunds
To request a refund or replacement, please contact our customer service team at info@cassiawhippedbutters.com, with your order details and a description of the issue. Our team will guide you through the process.
If your return is accepted, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used during the purchase.